Shipping policy

Shipping Policy

We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy to ensure a smooth shopping experience.

Order Processing:

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation.
  • Once your order is processed, we will send you a confirmation email with shipping details and tracking information (if applicable).

Shipping Time:

  • Standard Shipping: Delivery typically takes 5-7 business days for domestic orders. This may vary based on your location and local shipping services.
  • Express Shipping: For faster delivery, we offer express shipping options, typically arriving within 2-3 business days. Please note additional charges apply for this service.
  • Due to potential delays caused by factors beyond our control (e.g., weather, holidays), shipping times are estimates and not guaranteed.

Shipping Charges:

  • Standard Shipping: Free shipping for orders over ₹499. Orders below this threshold will incur a flat-rate shipping fee.
  • Express Shipping: Charges for express shipping will be calculated at checkout based on your location.

Order Tracking:

  • Once your order is shipped, you will receive an email with the tracking number and a link to track your package in real-time.

Shipping Delays:

  • If we experience high order volumes, processing times may be delayed. In such cases, we will notify you via email or phone.
  • If your order is delayed beyond the estimated delivery window, please contact our customer support team at Glenza2024@gmail.com or +91 7017903724 for assistance.

Lost or Damaged Packages:

  • We ensure all orders are packaged securely. However, if your package is lost or damaged during shipping, please contact us immediately.
  • If you receive a damaged item, please email us at Glenza2024@gmail.com with your order number and a photo of the damaged product. We will work with the carrier to resolve the issue as quickly as possible.

Contact Us:

If you have any questions regarding shipping or need assistance with your order, please feel free to contact us at Glenza2024@gmail.com or +91 7017903724.